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FAQ

  • What is Trenzelo Menwear?
    Trenzelo Menwear is an online clothing store specializing in men's fashion, offering a wide range of high-quality apparel, including shirts, pants, suits, jackets, and accessories.
  • Where are your products sourced from?
    We work with reputable manufacturers and designers globally to manufacture high-quality fabrics which are further processed in our in-house manufacturing facility to produce high-end luxury menswear apparel. Ethical sourcing is our top priority.
  • What sizes do you offer?
    ur sizes typically range from small to extra-large, and in some cases, we offer extended sizes as well. Please refer to our size guide for specific measurements.
  • Do you offer international shipping?
    No! Currently, We do not ship our products internationally.
  • Where do you ship in india?
    We use ship rocket as our logistics provider, which covers almost 24000+ pin codes all over the world. Please refer to the pincode service while placing an order to know the estimated delivery time.
  • What is your return/exchange policy?
    We have a hassle-free return and exchange policy. If you're not satisfied with your purchase or need a different size, you can return or exchange the item within 07 days of receiving it. Please see our returns and exchanges page for detailed instructions.
  • How can I track my order?
    Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.
  • Are the payments secure on your website?
    Absolutely! We use industry-standard encryption and trusted payment gateways to ensure that your payment information is safe and secure.
  • How can I contact your customer support?
    Our customer support team is available via email at info@trenzelo.com or through our contact page on the website. We aim to respond to all inquiries within 24-48 hours.
  • Can I cancel or modify my order after placing it?
    We process orders quickly, but if you need to make changes, please contact us immediately. We'll do our best to accommodate your request, but once the order is shipped, we may not be able to make changes.
  • Do you offer customization or personalization services?
    Currently, we do not offer customization or personalization services. However, we constantly update our product range to provide diverse options for our customers. Feel free to reach out to our customer support team if you have any further questions or inquiries!
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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